, you can use the Backup and Restore tool in Desktop Manager to save files from your Black Berry device to your computer or to restore saved files to your device.UITS recommends backing up your data before updating your Black Berry's software. To add a free temporary block to stop unwanted calls and messages, view this info.

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Unfortunately that option is the best option in order to clear any error that you are having on your device at this time.

it doesn't proceed downloading after 51% There are actually times that the downloading procedure gets stuck. I know what I'm supposed to do but my phone doesn't have a connection preference button.

A few seconds later your Priv will restart and the installation will begin.

It's a good idea to plug your Priv into the charger while the update is installed.

You can either continue using your device until the download finishes, or leave it on this screen.

Should you want to monitor the downloads progress, you'll need to keep your eye on the yellow progress bar that sits just beneath the blue section with the text "Update your Priv to the latest software today..." After the download is finished, tap on Restart & Install.These walk you through solutions for issues you may have with your device.This helps import contacts/numbers to Gmail from a saved file (.csv).This backup process is limited and does not back up third-party applications, pictures, or mail messages on the device.To ensure that all data on the handheld is backed up to the desktop, UITS recommends that you continue backing up your device via the cradle.Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having issues with your phone or device, visit our Troubleshooting Assistant.